Return & Refund Policy

How Returns Work

Our goal is to make sure you have the best experience possible with us. That means if you change your mind before opening your order, we'll refund the purchase price of your order in full, with proof of purchase, within 30 days from the date of purchase from us via innerblisshop.com.

To be eligible for a refund, the product must be returned to our warehouse unopened and with the factory seal intact. Opened or used bottles are not eligible for a refund.

To request a refund, contact us at info@innerblisshop.com with:

• Your order number or proof of purchase
• The product name(s)
• A brief description of why you are requesting a refund.

We'll reply with a return authorization and the warehouse address to ship your product back to. Please don't send anything back before you receive those instructions — returns sent without authorization can't be processed.

Once your return arrives at our warehouse and we've confirmed the product is unopened and sealed, we'll issue your refund. Refunds are processed promptly once your return has been received and inspected at our warehouse; please allow additional time for your bank or card issuer to post the credit to your account. All refunds issued are to the original form of payment, and the original shipping charges are non-refundable. Return shipping costs are the customer's responsibility, except where the return is due to our error — such as a defective, incorrect, or damaged item — in which case we will cover the cost of return shipping. We reserve the right to limit and/or deny refunds in cases of suspected abuse, fraud or as otherwise permitted by law.

This policy only applies to purchases made on innerblisshop.com. If you purchased Inner Bliss products from another retailer or marketplace, please refer to that retailer's return and refund policy, as we are only able to process returns or refunds for orders placed directly through innerblisshop.com. Purchases made through unauthorized resellers are not eligible for our refund policy.

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, email us at info@innerblisshop.com within 30 days of delivery with your order number and a photo of the product. We'll make it right — no return required.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been filled. If the item you want to cancel has been filled, the order cannot be canceled. However, you can return the item for a refund — see the Returns section above.